71 Hastings | Booking Terms

Booking Terms

By booking your stay at 71 Hastings Street, you agree to the below booking terms and conditions

All bookings are subject to availability. Any quote given is an estimate of price and will only be confirmed once a deposit is paid and written confirmation is issued. All prices quoted are in Australian Dollars and are per room, per night.

DEPOSITS
Deposits are required on all apartments booked. A one night deposit is required for bookings made outside of 14 days prior to arrival. Bookings made within 13 days of arrival require full payment at the time of booking. The deposit required will be charged to the credit card provided when making an on-line booking. If the credit card provided is declined by your bank, attempts will be made to contact you, however if the deposit is not paid within 24 hours, 71 Hastings Street reserves the right to cancel the booking. Your booking will be confirmed by email within 24 hours of receipt of bank transfer or credit card being cleared for your deposit amount. A Trust account receipt will be issued at the time the deposit is taken and will be emailed upon request.

ADDITIONAL PERSONS

Unless otherwise specified on your confirmation, additional persons are at a cost of $60 per person per night utilising existing apartment bedding. Porta cot and high chair hire is a available at $20 per item per night.

SPECIAL REQUESTS
Whilst 71 Hastings Street attempts to accommodate all special requests (subject to availability), we cannot guarantee that special requests can be accommodated.

ROOM ALLOCATION POLICY

71 Hastings Street has a policy of allocating apartment types at the time of booking. On very rare occasions, 71 Hastings Street may not be able to offer you the same room for your whole stay. If you are required to move rooms during your stay you will be notified prior to your deposit being processed. If you choose not to accept the booking with the required room move prior to your deposit being processed 71 Hastings Street will cancel your booking at no cost to you. Room move bookings may need to depart one room at 10am and check into the next room at 2pm. During this time, resort facilities can be utilised and luggage storage arranged.

PAYMENTS

Payment for the balance of accommodation is required 14 days prior to arrival. Once this balance is paid, no amendments can be made to the booking. Payments can be made by Bank Transfer, Visa, MasterCard, or American Express. Visa or Mastercard will incur a 1.2% (inclusive of GST) Credit Card Surcharge. American Express will incur a 3% (inclusive of GST) Credit Card Surcharge.

BANK ACCOUNT DETAILS
Bank: Commonwealth Bank
BSB: 064-001
Account Number: 1227 2417
Account Name: 71 Hastings Trust Account
Reference: Surname and Booking Reference Number

You agree to pay all charges incurred for services provided to you during the period of your stay. If not settled in person prior to departure the amount will be charged to the credit card provided at the time of booking.

BOOKING AMENDMENTS
All booking amendments are subject to availability and applicable pricing increases. Amendments must be made outside of 14 days prior to arrival. Within 13 days of arrival, no amendments are permissible.

CANCELLATIONS - 14 DAYS OR MORE PRIOR TO ARRIVAL
For direct phone or online website bookings cancelled 14 days or more prior to arrival, deposits will be refunded less a $300 administration fee per apartment. All refunds are processed via the same payment method used for the deposit.

CANCELLATIONS - 13 DAYS OR LESS PRIOR TO ARRIVAL
Direct phone or online website bookings cancelled 13 days or less prior to arrival are non-refundable. If any nights of the original booking dates and apartment are re-let, the amount re-let will be held in a hotel credit for 12 months, less the $300 administration fee per apartment, no refunds available.

CANCELLATIONS - TRAVEL AGENT OR ON-LINE BOOKING AGENCIES
These bookings are to be paid in full at the time of booking with no refunds or amendments available.

NO SHOW
A no show is when you do not check in on the scheduled day. In the case of a no show refunds are not available. If any nights of the original booking dates and apartment are re-let, the amount re-let will be held in a hotel credit for 12 months, less the $300 administration fee per apartment.

EARLY DEPARTURES
Should guests need to depart earlier than the booked accommodation dates no refunds are available. If any of the original booking dates and apartment are re-let, then the amount re-let will be held in a hotel credit for 12 months.

TRAVEL INSURANCE
71 Hastings Street strongly recommends that at the time of booking you purchase comprehensive domestic travel insurance, including however not limited to; cover for forfeiture of deposits/payments, unfortunate medical or personal situations that prevent you from staying the booked dates or part thereof, and damage or loss to personal items. Unfortunately we are unable to be flexible on the terms and conditions of your booking.

PHOTO ID & CREDIT CARD
Upon check in you will be required to provide photographic identification matching the booking details. If you are unable to provide such identification, your reservation may be cancelled. You will also need to provide the valid credit card used for pre-payments and allow the team to process a $1 pre-authorisation to validate the card. This pre-authorisation will be refunded after your departure.

CHECK IN
Check in time is 2.00pm. Should you wish to guarantee an earlier check in time you must book an additional night’s stay at the time of booking and pay the applicable rate.

CHECK OUT
Check out time is 10.00am. Should you wish to guarantee a later check out time you must book an additional night’s stay at the time of booking and pay the applicable rate. You are welcome to utilise the resort facilities and guest amenities for the day of departure

UNACCOMPANIED MINORS
All guests under the age of 18 must be accompanied by a responsible adult such as a parent or guardian at all times. If a guest is found to be under the age of 18 and is not accompanied by an adult, 71 Hastings Street may immediately cancel the guest’s booking.

UNIT 1 - EDGEWATER (PET FRIENDLY)

We happily accept one small to medium, well-behaved dog up to 10kg. We have a small fenced courtyard at the front of the property should it be needed. Unfortunately, we cannot permit more than 1 dog or larger than 10kg on the property. To ensure our neighbours and other guests are not inconvenienced, we have to decline any dogs that are prone to barking causing a disturbance.

Whilst pets are allowed, we ask they be kept on a lead when at the riverside of the property as this is not fenced. Please also be mindful they are not permitted on the furniture or bedding due to the light fabrics and finishes used. You are required to pick up after your pet around the complex and premises. You acknowledge the credit card supplied may be charged for any damage as a result of the pet and in addition you acknowledge the credit card supplied may be charged for any damage as a result of the pet or waste on the complex grounds not disposed of. Dogs are not permitted in the pool area.

RELEASE & INDEMNITY
To the extent permitted by law, any monies or other valuables, goods or vehicles that belong to you, brought into the room or onto grounds or carpark remain your responsibility and 71 Hastings Street is not responsible for their safekeeping. To the extent permitted by law, you agree to release and hold harmless 71 Hastings Street and its current and former officers, employees and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your reservation or your stay at 71 Hastings Street for any reason whatsoever. You agree to indemnify 71 Hastings Street and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) incurred or suffered by 71 Hastings Street or its current or former officers, employees or agents arising out of, caused by, attributable to or resulting from your reservation or your stay at 71 Hastings Street except to the extent caused or contributed to by 71 Hastings Street or its current or former officers, employees or agent's negligence. We grant you a licence to stay at our property and we reserve the right to terminate the licence at any time.